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    Terms of Service

    Effective date: 9 November 2026

    1. Acceptance of Terms

    By accessing or using this website and engaging our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

    2. Services

    SuccessByCS provides fractional Customer Success leadership, consulting, and mentoring services. The specific scope, deliverables, and terms of any engagement will be agreed upon separately in writing between SuccessByCS and the client.

    3. Intellectual Property

    All content on this website (including text, graphics, logos, frameworks, and methodologies) is the property of SuccessByCS and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written consent.

    4. Confidentiality

    Both parties agree to keep confidential any proprietary or sensitive information disclosed during an engagement. This obligation survives the termination of any agreement.

    5. Limitation of Liability

    To the fullest extent permitted by law, SuccessByCS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services, regardless of the cause of action.

    6. No Guarantee of Results

    While we apply proven frameworks and best practices, results may vary depending on your organisation's circumstances. SuccessByCS does not guarantee specific business outcomes.

    7. CS Directory Information

    Directory profiles summarise what vendors publish on their own public websites. We do not verify those statements and are not responsible for their accuracy. Profiles may be incomplete or out of date. Fit ratings and summaries are our opinion based on that public information, and G2 figures are gathered by AI search, so please check them with the vendor or at G2 before relying on them. Vendors can ask us to correct a profile.

    8. Governing Law

    These terms are governed by and construed in accordance with the laws of New Zealand.

    9. Changes to Terms

    We reserve the right to update these terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised terms.

    10. Contact

    For questions about these terms, please reach out via the contact form on our website or email us directly.